Term & Conditions
Terms of Use
Welcome to www.paperplanesindia.com. By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please refrain from using the website. Paperplanes reserves the right to update or modify these Terms at any time without prior notice.
Throughout these Terms, "you" refers to the user or viewer of our website, and "Paperplanes," "we," "us," or "our" refers to the owner of the website.
Shipping Policy
We offer complimentary shipping across India for orders above ₹5,000. For orders below ₹5,000, a standard shipping charge of ₹100 will apply.
Non-customised orders are typically dispatched within 3–4 working days.
Estimated delivery time ranges from 7 to 10 working days post-dispatch.
You will receive a tracking link via email once your order is shipped. Please allow up to 24 hours for tracking details to update.
Delays may occur for remote or inaccessible delivery addresses. In such cases, we may reach out via the contact information provided.
All shipments are handled via reputed courier services and/or Speed Post. Paperplanes is not liable for delays caused by third-party logistics.
If delivery is not feasible due to reasons beyond our control (e.g., poor service availability, natural disasters), we will notify you and issue store credits or a full refund (for non-customised items).
Returns, Refunds, and Replacements
If you receive a damaged product:
Kindly email us at paperplanesjaipur@gmail.com or info@paperplanesindia.com within 48 hours of delivery, along with clear photographs of the damaged item.
Upon verification, we will arrange a replacement or issue a refund, as deemed appropriate.
Refunds will reflect in your account within 7–10 business days from the date of processing.
Cancellations
To cancel an order, email us at paperplanesjaipur@gmail.com or info@paperplanesindia.com before the order has been dispatched.
Cancellations are not permitted once the order has left our warehouse.
Personalised/customised products are non-cancellable and non-refundable.
If your cancellation is successful:
Refunds will be processed back to the original payment method within 7–12 business days.
Paperplanes will not be held responsible for delays caused by banks or payment gateways.
Currency
All transactions on our Website are processed in Indian Rupees (INR).
Order Processing
Our operational hours are Monday to Friday, 11:00 AM to 6:00 PM IST. Queries outside these hours may be responded to on the next working day.
Customer Support
We aim to ensure excellent customer experience and product quality. Should any product be unavailable post-purchase, we will notify you within 5 working days to discuss alternatives or process a refund.
Product Care
Paperplanes is not responsible for damage resulting from improper usage or failure to follow care instructions.
Product Dimensions
Dimensions provided on the website are approximate. Minor variations may occur.
Visual Representation
We strive for accuracy in product images. However, some visuals may be mockups, and actual colours or appearances may vary slightly.
Jurisdiction
All legal matters will be governed by and interpreted under the jurisdiction of Jaipur, Rajasthan only
Liability Disclaimer
Paperplanes does not guarantee that the website will operate uninterrupted or error-free. Users assume full responsibility for any issues arising from the use of the website. We shall not be liable for any damages related to website usage.
Accuracy of Information
While we strive for accuracy, the website may occasionally contain typographical errors or inaccuracies. We reserve the right to correct these without prior notice. If an item is priced incorrectly, we may cancel the order and issue a full refund.
Product Availability and Colours
Due to limited stock and artisanal production, availability cannot always be guaranteed. Colours may vary slightly depending on screen settings.
Indemnity
You agree to indemnify and hold harmless Paperplanes, its affiliates, and employees from any claims or damages arising from your use of the website or violation of these terms.
Communication
We welcome your feedback and queries. While we strive to respond promptly, we are not obligated to reply to all messages.
Contact Us
Paperplanes
Email: paperplanesjaipur@gmail.com or info@paperplanesindia.com
Address: 91-A, Dhuleshwar Garden, C-Scheme, Jaipur 302001
For more information, refer to our Privacy Policy
Refund & Exchange Policy
At Paperplanes, each piece is crafted and curated with precision. While we do not offer returns on items once sold, we remain committed to ensuring your satisfaction with every purchase. Please review the details of our policy below.
Damages or Incorrect Items
We kindly request that you inspect your order upon delivery. Should you receive a product that is defective, damaged, or not what you ordered, please contact us immediately at paperplanesjaipur@gmail.com or info@paperplanesindia.com. We will promptly assess the issue and take appropriate action to make it right—either through an exchange or, if necessary, a refund.
Please Note:
We follow a No Return Policy. Items once purchased cannot be returned unless:
- The product received is incorrect
- The product is damaged or defective upon arrival
In such cases, we will arrange for an exchange. If an exchange is not feasible due to limited availability or other constraints, we will proceed with a return and issue a refund.
Exchanges
To ensure you receive the product you desire, we recommend placing a new order once your return has been approved. This helps us process your request faster and avoid delays.
Refunds
Once your returned item has been received and inspected, we will inform you of the approval status. If approved, a refund will be initiated to your original method of payment. Please note, depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.