Cancellation & Refund Policy

Cancellation & Refund Policy

Returns, Refunds & Replacements

If your order arrives damaged, we’re here to help. Simply write to us at paperplanesjaipur@gmail.com or info@paperplanesindia.com with clear images of the affected item(s) within 48 hours of delivery. Once we assess the situation, we’ll either replace the item or initiate a full refund, depending on the circumstances.

Please note: Refunds typically reflect in your original payment account within 5 to 7 business days from the date of processing.

Order Cancellations

To request a cancellation, email us at paperplanesjaipur@gmail.com or info@paperplanesindia.com as soon as possible. Cancellations can only be accommodated if your order has not yet been processed or shipped. Once it has left our warehouse or moved to a "fulfilled" status, we will be unable to cancel the order.

Please note: Customised or personalised items are final sale and cannot be cancelled or refunded under any circumstances.

Edits to Delivery Information

Entered the wrong pin code or missed a digit in your phone number? Don’t worry. Reach out to us at paperplanesjaipur@gmail.com or info@paperplanesindia.com.in, and we’ll assist you with updating the necessary details—provided the order hasn’t yet been shipped.